Skip to main content

A call for pre-paid cab operators at Mumbai airport to accept cards. Please pitch in

The Mumbai police has given an address where we can write in requesting for card payments and mobile wallet payments at the airport pre-paid cab counter.

I just wrote in. Request you all to do so too and share this. We can at least try

The ID to write in is : feedback@csia.gvk.com

This is the text of my mail:

Hello,

My name is Kalyan Karmakar. I am a food and travel writer based in Mumbai and am a frequent traveller who uses the airports at Mumbai very often. 

I recently flew into T2 from Hong Kong via Kolkata. I didn't have cash on me as I had left country before the demonetisation drive.

I wanted to use a card to book a pre-paid cab at the airport but couldn't as they don't accept cards. I finally took a Meru and requested my wife to pay when I reached home. Luckily I had 100 Rs to Pay the convenience fee.

My request to you is that you should ask the pre-paid taxi counter to accept cards and mobile wallets such as paytm to help us citizens make the Prime Minister's demonetisation drive a success. This will make it easy for foreign tourists and business travellers too and help make our airports even more world class

I do hope you will look into this request and ensure that these measures are implemented by the pre-paid cab counter at the earliest.

Thanks

Kalyan Karmakar 
Website: www.finelychopped.net
Twitter: @finelychopped
Phone: xxxxxxxx

Update: Here's the response from CSIA and I must also add that the Mumbai Police has been very responsive to my tweet on another issue too. Makes one feel great and now let's hope that they can get the taxi operators to accept cards/ PayTm:

Dear Mr. Karmakar,

Greetings from CSIA,Mumbai!

Thank you for sharing your suggestion with us which we received through email on November 18, 2016 about cashless mode of payment at pre-paid taxi counter.

We are pleased to inform you that our concerned team is engaged with the pre-paid taxi association for their consideration of alternate payment modes. We shall share your feedback on the same with them.
We appreciate your feedback, it helps us identify improvement opportunities and ensure better passenger experience.

Once again we thank you for your suggestion and wish you a pleasant experience at CSI Airport.

Yours sincerely,

Team - Customer Care & Quality
Mumbai International Airport Pvt. Ltd.
Tel: 91 22 66852351 / 2306 (D) (Office Hours)
Website: www.csia.in
Our Vision for CSIA: To be one of the World's best airports that consistently delights customers and be the pride of Mumbai

Comments

Vishal Bheeroo said…
Very well done Kalyan and this move will help in mitigating the woes faced by commoners. I am sharing the post on Twitter. I suggest you start an online petition as well.

Popular posts from this blog

The importance of being 'Nyaka'

'Nyaka' is a Bengali term which beats translation. It could mean coy, coquettish, scheming, la di da. There is no one word which captures it. The term is used in a pejorative context and has a sarcastic tone to it. Used a bit more for women than for men. Has a feminine context when used for men. I posed the challenge of translating 'nyaka' into English to fellow Bengalis in Facebook. Here's a sample of the answers that I got. I have removed the names and kept the statuese as is, hope it's not too difficult to read Bong man 1 Coy.....but that does capture the essence 14 December at 14:37 · Me No ...not entirely. A colleague just suggested precocious. Maybe its too intrinsic a Bong trait to be translated :) 14 December at 14:50 · Bong woman 1 kol-lan, difficult to get a english / hindi word for nyaka. 14 December at 15:11 · me that's the point 14 December at 15:15 · Bong woman 2 oh, i think the essence of the word 'nyaka' will be lost in translation.

3 Idiots over 3 D anyday

I slept through most of Avatar a few days back. I was sleep deprived. I had a heavy lunch before watching the film. But to be honest the story didn't engross me. I watched 3 Idiots this afternoon. I slept late last night. Didn't have my post breakfast Sunday nap. The show coincided with my Sunday afternoon ghoom or siesta... sacrosanct to the Bong Bhodrolok . I did not sleep in the movie. Yes, it took off from where Tare Zameen Par left. And the second half was Munna Bhai 3. K feels it had every cliche possible and that it is no Dead Poet's Society or even DevD . But I liked it. It was not new yet refreshing. There were cliches but it also made fun of cliches (the art house treatment of the Rastogi family poverty for example). The film oozed melodrama specially post the samosa break. Yet you could feel that the script writer hadn't left the building. The message of 'excel in what you are passionate about and success will follow' is something some of us tal

Where will you be twenty years from now?

A taste of Mumbai It struck me the other day that it has been about twenty years since the time I took my first steps, albeit unwittingly, towards moving into Mumbai. I had been recruited by a market research agency in Kolkata from campus back then. I joined my new office once the MBA course was over. We were then sent to Mumbai for a training programme in August 1997. Once the course was over, my colleagues from Kolkata returned home. I was slated to stay back for a 2 month training programme in Mumbai which then stretched on for close to 6 months. I was put up at a PG in Bandra by my office then. Such  a long journey This was the first time that I was living away from home. All I wanted to do then was to get back to Kolkata as soon as I could. Go back and build a successful career in market research hopefully. Move to an apartment in a posher part of Kolkata than where we lived. At Ballygunge for example.  I thought it would be cool one day have a club membershi