Skip to main content

A call for pre-paid cab operators at Mumbai airport to accept cards. Please pitch in

The Mumbai police has given an address where we can write in requesting for card payments and mobile wallet payments at the airport pre-paid cab counter.

I just wrote in. Request you all to do so too and share this. We can at least try

The ID to write in is : feedback@csia.gvk.com

This is the text of my mail:

Hello,

My name is Kalyan Karmakar. I am a food and travel writer based in Mumbai and am a frequent traveller who uses the airports at Mumbai very often. 

I recently flew into T2 from Hong Kong via Kolkata. I didn't have cash on me as I had left country before the demonetisation drive.

I wanted to use a card to book a pre-paid cab at the airport but couldn't as they don't accept cards. I finally took a Meru and requested my wife to pay when I reached home. Luckily I had 100 Rs to Pay the convenience fee.

My request to you is that you should ask the pre-paid taxi counter to accept cards and mobile wallets such as paytm to help us citizens make the Prime Minister's demonetisation drive a success. This will make it easy for foreign tourists and business travellers too and help make our airports even more world class

I do hope you will look into this request and ensure that these measures are implemented by the pre-paid cab counter at the earliest.

Thanks

Kalyan Karmakar 
Website: www.finelychopped.net
Twitter: @finelychopped
Phone: xxxxxxxx

Update: Here's the response from CSIA and I must also add that the Mumbai Police has been very responsive to my tweet on another issue too. Makes one feel great and now let's hope that they can get the taxi operators to accept cards/ PayTm:

Dear Mr. Karmakar,

Greetings from CSIA,Mumbai!

Thank you for sharing your suggestion with us which we received through email on November 18, 2016 about cashless mode of payment at pre-paid taxi counter.

We are pleased to inform you that our concerned team is engaged with the pre-paid taxi association for their consideration of alternate payment modes. We shall share your feedback on the same with them.
We appreciate your feedback, it helps us identify improvement opportunities and ensure better passenger experience.

Once again we thank you for your suggestion and wish you a pleasant experience at CSI Airport.

Yours sincerely,

Team - Customer Care & Quality
Mumbai International Airport Pvt. Ltd.
Tel: 91 22 66852351 / 2306 (D) (Office Hours)
Website: www.csia.in
Our Vision for CSIA: To be one of the World's best airports that consistently delights customers and be the pride of Mumbai
Labels:

Comments

Vishal Bheeroo said…
Very well done Kalyan and this move will help in mitigating the woes faced by commoners. I am sharing the post on Twitter. I suggest you start an online petition as well.
17 November 2016 at 23:03
Post a Comment

Popular posts from this blog

The importance of being 'Nyaka'

'Nyaka' is a Bengali term which beats translation. It could mean coy, coquettish, scheming, la di da. There is no one word which captures it. The term is used in a pejorative context and has a sarcastic tone to it. Used a bit more for women than for men. Has a feminine context when used for men. I posed the challenge of translating 'nyaka' into English to fellow Bengalis in Facebook. Here's a sample of the answers that I got. I have removed the names and kept the statuese as is, hope it's not too difficult to read Bong man 1 Coy.....but that does capture the essence 14 December at 14:37 · Me No ...not entirely. A colleague just suggested precocious. Maybe its too intrinsic a Bong trait to be translated :) 14 December at 14:50 · Bong woman 1 kol-lan, difficult to get a english / hindi word for nyaka. 14 December at 15:11 · me that's the point 14 December at 15:15 · Bong woman 2 oh, i think the essence of the word 'nyaka' will be lost in translation. ...
12 comments
Read more

The impotence of middle class morality

We studied George Bernard Shaw's 'Pygmalion' in school. I remember a character, Mr Dolittle (not sure of the spelling), who made a compelling argument against what he called middle class morality . The crux was that the rich can do whatever they want, the poor are desperate and therefore have no standards to match up to. It is the middle class who get screwed (I am paraphrasing heavily here) because they have to live up to certain norms of morality without the means to do so. Closer home was this serial called ' Wagle ki duniya ' which used to come on telly in the eighties . This was about a middle aged, middle class man, Mr Wagle , and his struggle for existence. There was an episode where he had to give a bribe to a government official. Nothing new about that. But the twist was that straight laced Mr Wagle had no idea about how to give a bribe! I remember our then school principal, Mrs Kapper , gave that as an example of how all of us should be good, honest,...
16 comments
Read more

Just another day in India

I went to Hearsch Bakery near Holy Family Hospital after ages to pick up a burger for breakfast this morning. I saw an elderly gentleman, possibly in his mid sixties, standing opposite Holy Family in the alley. He was simply dressed like middle class folks of his genre, white bush shirt tucked out, grey trouser. He had a red and white jhola , the sling bag favoured by folks of his generation. He had round glasses, was slim and probably looked the way my grandfather would have looked twenty years back. A typical, middle class gent in the early years of his retirement. And he had his hand stretched out asking for alms. I remembered seeing him when I had come to Hearsch's months back. I was very puzzled even then. I wondered what his story would be. Was he abandoned by his children? Was he laid off? He did look in good health. Didn't look particularly poor. Yet, there was a strange mix of serene desperation on his face. What would have driven him to beg? Should I offer him some ...
11 comments
Read more