Thursday, 17 November 2016

A call for pre-paid cab operators at Mumbai airport to accept cards. Please pitch in

The Mumbai police has given an address where we can write in requesting for card payments and mobile wallet payments at the airport pre-paid cab counter.

I just wrote in. Request you all to do so too and share this. We can at least try

The ID to write in is : feedback@csia.gvk.com

This is the text of my mail:

Hello,

My name is Kalyan Karmakar. I am a food and travel writer based in Mumbai and am a frequent traveller who uses the airports at Mumbai very often. 

I recently flew into T2 from Hong Kong via Kolkata. I didn't have cash on me as I had left country before the demonetisation drive.

I wanted to use a card to book a pre-paid cab at the airport but couldn't as they don't accept cards. I finally took a Meru and requested my wife to pay when I reached home. Luckily I had 100 Rs to Pay the convenience fee.

My request to you is that you should ask the pre-paid taxi counter to accept cards and mobile wallets such as paytm to help us citizens make the Prime Minister's demonetisation drive a success. This will make it easy for foreign tourists and business travellers too and help make our airports even more world class

I do hope you will look into this request and ensure that these measures are implemented by the pre-paid cab counter at the earliest.

Thanks

Kalyan Karmakar 
Website: www.finelychopped.net
Twitter: @finelychopped
Phone: xxxxxxxx

Update: Here's the response from CSIA and I must also add that the Mumbai Police has been very responsive to my tweet on another issue too. Makes one feel great and now let's hope that they can get the taxi operators to accept cards/ PayTm:

Dear Mr. Karmakar,

Greetings from CSIA,Mumbai!

Thank you for sharing your suggestion with us which we received through email on November 18, 2016 about cashless mode of payment at pre-paid taxi counter.

We are pleased to inform you that our concerned team is engaged with the pre-paid taxi association for their consideration of alternate payment modes. We shall share your feedback on the same with them.
We appreciate your feedback, it helps us identify improvement opportunities and ensure better passenger experience.

Once again we thank you for your suggestion and wish you a pleasant experience at CSI Airport.

Yours sincerely,

Team - Customer Care & Quality
Mumbai International Airport Pvt. Ltd.
Tel: 91 22 66852351 / 2306 (D) (Office Hours)
Website: www.csia.in
Our Vision for CSIA: To be one of the World's best airports that consistently delights customers and be the pride of Mumbai

1 comment:

vishal bheeroo said...

Very well done Kalyan and this move will help in mitigating the woes faced by commoners. I am sharing the post on Twitter. I suggest you start an online petition as well.